Case-Mate Reviews

Don’t buy from case mate !!! I got masks and filters they where late coming in and they are defective and they won’t give me a refund ! They ripped me off !

The worst experience ever.
Just stay away from this merchant.

Very poor customer service. I am now on the third day of waiting for approval of my claim for a broken belt clip/holster. I have submitted photos of the broken holster and recipe from AT&T twice and still waiting. When i had Otterbox case, they resolved the same problem with one phone call and shipped the part the same day. NO MORE PELICAN/CASEMATE for me or my associates.

There was advertisement on Facebook about OnePlus z bluetooth earphone for 799/- which I ordered, after 5 day's I received the product which was fake one,sum sit has been sent to me which is totally different and looking like sum 99 rupes without brand name

I've had a fantastic experience with this company, and namely with the customer service representative Jessenia Torres. She was extremely kind, helpful, responsive, and understanding. She made it very easy when I needed to return an item and answered all of my questions quickly and thoughtfully. The magnetic wallet stand I ordered ended up being too big for the phone, but because the phone was delivered a month late, I was in possession of the stand for over a month when I finally tried it on and realized it wasn't a great fit. I explained this to her and sent a few pictures of the stand, and she processed the refund with speed and understanding. She's really patient and informative, and it was an absolute pleasure to work with her!

The problem that I have with case-mate is they won’t publish any reviews that have even the slightest negative/difference of opinion in the wording. They will only post reviews that have all positive things in it. I don’t think that’s fair because customers have a right to know what they are buying before they buy it and there maybe some discrepancies with some of there products but they don’t want other customers to influence a purchase.

Didnt ship my products for 2 weeks and when I emailed them they just said it was due to covid. I paid express and it took 1 month to arrive. I am fully aware of covid so have been understanding if it had left their studio/ if they were in lockdown and unable to send. But they were fully operational and just could not send for no reason!

Two years ago I bought the Marine [Clear] case for my 2018 iPhone Xs Max--it performed fantastically except the silicone bumper detached and curled up around the case perimeter. Case-Mate swiftly approved a free replacement. I then bought a Marine Active case for my 2020 iPhone 12 Pro Max. The online description (mobile and desktop) states: "Pelican's slim five layer shell protects your smartphone and its SCREEN from scratches, impacts and drops up to 21 feet..." [emphasis added]. However, this new version of the Marine case lacks any screen protection--the glass is fully exposed. Moreover, this case is listed under WATERPROOF cases (why I bought it) yet it is NOT (since the screen is not protected). I called to confirm this and yes, it is not waterproof and there is no screen protection. No offer for a screen saver, no "What can I do to make you a satisfied Case-Mate customer". Deceptive, inaccurate, and incompetent attention to detail; detached and low EQ customer care representatives. The Pelican brand (I made three separate calls), who has granted an exclusive distribution agreement to Case-Mate for Pelican's phone cases, chose to absolve itself of any responsibility. A pathetic and utterly disappointing customer experience and a case study in the degradation of brand trust.

My phone fell out of my pocket while crawling on the floor with the kids (from 1 foot off the ground) and the screen cracked. I had my old case/ phone for 3 years and not a scratch and I've had this case/ phone for 4 hrs and it's cracked. So much for 10 foot drop rating....

Terrible customer service. I tried to cancel an order 20 mins after I submitted it and they said it can’t be canceled

I bought a case made from eBay in 2017. The box says there’s a warranty however when I contacted customer support they said they would not honor the warranty as it is a third-party seller selling the item. They only offered 40% off discount their current products however they did not offer the product that I purchased. To be honest this leads me to believe that even if I had purchased the product from them and had a warranty covered they could not replace the product. This is why I give a one star review because a lifetime warranty is not even five years. Unfortunately customer support is like a robot and then a real person.

I bought a waterfall iPhone case for my iPhone XR and the liquid slowly leaked into my phone causing water damage and discoloration on my screen! I'm very unhappy because I had no clue it was leaking until I actually felt a drop of liquid on my phone and then noticed the case had hardly any liquid left in it! My phone is ruined, my volume and screen! I've only had my phone for a year now! I would not ever recommend buying a case with liquid! This is very upsetting because I have to replace my whole phone